Refund Policy

Last updated November 4, 2026 · All of Us Portraits is a trade name of Cadia First Holdings LLC, California

Sales are final

Every portrait, extra style, holiday card, calendar and phone wallpaper we sell is a digital file made just for you from your photos, so sales are final once your order is delivered. We don't give cash refunds, store credit, exchanges or free remakes because you changed your mind, would prefer a different look, or feel the likeness could be closer. Likeness depends on the photos you upload: old, small, blurry or group photos can make a portrait look less like someone, which is why we ask for 2 or 3 clear, close photos of each pet and at least 2 of each person, and why you confirm at checkout that you understand this. You do get an automatic refund whenever we can't deliver (below). Prints are physical products with their own rules (see Prints).

Previews are free, so you see your portrait before you pay.

Look first, then download or buy a new version

When your order is ready, your portrait page shows each portrait (and your calendar) as a watermarked preview, with two choices: download your full-size files, or buy a new version.

• A new version is $5, paid up front, up to 5 per portrait. Each style counts as its own portrait, and your calendar counts as one too. It's made from the photos you uploaded, and you tell us what's off. If we can't make that new version, we refund the $5.
• New versions open once everything in your order is finished (bonus styles and calendar included).
• A new version replaces the current one. The previous version is deleted and can't be downloaded.
• Downloading ends new versions. Downloading any full-size file of a portrait ends new versions for that portrait. The holiday card, phone wallpaper and print release are made from your main portrait, so downloading any of them ends new versions for your main portrait. "Everything (.zip)" ends new versions for everything in it.
• New versions close 7 days after each item is ready (and never sooner than 2 days after a new version). If you don't choose, nothing is lost: your files stay ready to download for 12 months.
• New versions are made from your original photos, which we delete 30 days after delivery.

When we refund you automatically

These refunds go back to your original payment method, usually within 5 to 10 business days, and we email you each time. You don't need to ask.

• A technical failure: if we can't finish your order after retrying, we refund it in full.
• Extra and bonus styles: if no version passes our likeness check, or our image provider declines it, we refund that style's share of what you paid ($12 on its own; in a package, its part of the package price). Everything else in your order stays yours.
• Gift vouchers: a gift you bought that hasn't been used can be refunded in full, whenever you ask: email [email protected] from the address you bought it with. It never expires and has no fees. Once it's used, the order is treated like any other, and anything refunded for it goes back to the card that paid for the gift.
• Portrait Packs: if no version of a pack's first portrait passes our likeness check, or our image provider declines it, we refund the order in full. For any of the other 7 portraits, we refund its equal share of the pack price (one eighth, $4.88 of a $39 pack). In a 2-Pack Bundle, each of the other 15 portraits is one sixteenth ($3.69 of $59). Everything else in your pack stays yours.
• Calendars: each month's scene is checked for likeness; up to 3 months may use our closest attempt, and if more than 3 months can't pass, we refund the calendar's share of what you paid ($19 on its own; in a package, its part of the package price).
• A duplicate payment: if you're charged twice for the same order, we refund the extra payment in full.
• Where we can't offer the service: if your billing address is in Illinois or Washington, we cancel the order, refund it in full and delete your photos.
• Prints we can't make or ship: if our print partner can't make or ship a print you paid for, or the shipping address is in Illinois or Washington (where we don't ship), we refund that print and its shipping. Everything else you ordered is unaffected. If we can't deliver the portrait a print was bought with, that print is refunded in full too.

Prints

Prints (framed canvases, canvases, framed prints, pillows, blankets, mugs and ornaments) are made to order for you and shipped within the U.S., except Illinois and Washington.

• Bought with your portrait? A print you add at checkout, or on the thank-you page right after you pay, goes to the printer as soon as your finished portrait is delivered (after it passes our likeness check), so it ships as fast as possible. That portrait is then final: new versions aren't available for a portrait once its print is made. If we can't deliver your portrait, the print and its shipping are refunded in full automatically. Once it's printed, the rules below apply.
• Free items that come with a print (for example, a Christmas ornament included with a framed canvas during an offer) are part of that print's package. They have no price of their own, so a refund is for what you paid for the package, and if the package is refunded before it's made, its free item isn't sent.
• No change-of-mind returns. Because each print is made just for you, we can't take it back or refund it because you changed your mind.
• Damaged, misprinted or defective? Email us within 30 days of delivery, from the address you ordered with, with a photo of the problem. We'll reprint it or refund it, including its shipping.
• Lost in transit? Tell us within 30 days of the estimated delivery date and we'll reprint it or refund it.
• Wrong address? Check each address before you pay. If an address you gave us is wrong or incomplete, we'll help, but a reshipment is at your cost.
• Delivery times are estimates. Production and standard U.S. shipping usually take 5 to 9 business days in all, and any Christmas order-by date we show is an estimate too, not a promise.

Technical problems

If your files don't arrive or won't open, tell us within 30 days of delivery. We'll re-send or re-make the files first; if we can't get you working files, we refund that item.

Questions

Email [email protected] from the address you ordered with. Nothing in this policy limits any rights you have under the law.

Questions: [email protected] · Cadia First Holdings LLC, 2817 High St, Apt 10, Oakland, CA 94619